This vacancy has closed. It closed on 10 July 2026 and is kept here for reference only.
ASSISTANT DIRECTOR: INFORMATION MANAGEMENT (ECM PROJECT MANAGER)
Department of Health
Directorate: Information Technology
- Salary
- R487 197 per annum
- Centre
- Head Office, Cape Town
- Province
- Western Cape
- Closing date
- 10 July 2026
- Circular
- No 22 of 2026
Requirements
Minimum educational qualification: An appropriate relevant 3-year National Diploma/Degree. Experience: Appropriate Project Management Experience. Appropriate Managing and supporting hospital information systems, specifically ECM, Digital Patient Domain & MyContent or related HIS applications. Appropriate experience in ICT support and maintenance. Appropriate experience of hospital administrative and clinical processes. Appropriate experience working on Electronic Health Record systems/modules. Appropriate experience in training, user support, and system administration. Appropriate experience with clinical and administrative processes in hospital or PHC settings. Appropriate experience with master data management, quality control, and systems integration (e.g. Clinicom, NHLS, JAC, PHCIS). Appropriate experience in Project Management and supporting Hospital Information Systems (HIS), specifically ECM Digital Patient Domain and MyContent and related applications, ensuring effective operation, coordination, user support and system oversight across facilities. Appropriate experience in system support and maintenance, including monitoring system performance, resolving incidents, managing helpdesk calls, analysing root causes of system issues and ensuring timely resolution to maintain operational continuity. Inherent requirements of the job: Valid driver’s license. Willingness to travel to WCDHW health institutions. Willingness to work overtime when required. Competencies (knowledge/skills): Methodologies & Frameworks: Expertise in frameworks like Agile, Scrum, or Waterfall. Planning & Scheduling: Mastery of milestone mapping, resource allocation, and timeline creation. Risk & Issue Management: The ability to anticipate, mitigate, and resolve project roadblocks. Budgeting & Cost Control: Accurate estimation, forecasting, and tracking of financial resources. Good communication and interpersonal skills. Strong problem- solving abilities and abilities to escalate issues appropriately. Ability to provide user training and support across multiple systems. Accurate data capturing and strong attention to detail. Computer literacy, including MS Office and MS Teams. Knowledge of ECM OpenText Systems. Knowledge of Project Management Protocol and Methodologies. Understanding of business process re-engineering and patient flow. Understanding of system maintenance, enhancement processes, and quality control procedures. Proven ability to lead and work effectively within a team environment. Appropriate Knowledge of Billing, Fees, and patient administration workflows will be advantageous. Appropriate knowledge of ECM and Mobile Project Planning, Execution and Implementation.
Duties
(key result areas/outputs): Provide operational oversight and support for ECM and related systems, including incident management, system monitoring, release communication and ensuring the effective functioning of hospital information systems across supported facilities. Liaise and communicate with HIS Management, Hospital Management, Information Officers and IT (CeI) (TAPS) and Services Providers regarding system updates, operational issues, outages, risks and system-related information, ensuring that relevant stakeholders are informed and supported. Manage and implement system change control processes, including the maintenance and updating of Master Files such as Inpatient, Outpatient, Service Groups, Medical Records, Theatre, Waiting Lists and Global Master Files through Governance Protocol in accordance with approved processes and Head Office requirements. Coordinate and support system enhancements, new requirements and system development initiatives, including participation in Joint Application Development (JAD) sessions, sprint reviews and design discussions, and assist with the rollout and implementation of new system modules across facilities. Provide onsite and remote support to facilities, including scheduled visits and virtual assistance, while assisting with system-related hardware and software issues such as workstation configuration, printing, client software and related technical challenges. Governance Management pertaining to the ICT Policy in relation to user access administration and audit compliance, including processing access requests, maintaining appropriate documentation and ensuring compliance with system governance, audit and reporting requirements. Identify and coordinate training requirements for system users and Information Management staff, develop training schedules for Information Officers and Core Trainers, and deliver formal or informal training on system functionality, enhancements and processes. Manage staff and HR-related responsibilities, including performance management, staff development, leave management and task allocation. Provide data reporting and analytical support, including generating patient and user reports through data mining applications such as Impromptu and supporting information management and operational reporting requirements. Provide after-hours system support when required to ensure continuity of operations and support additional facilities where operationally necessary. Manage 300 and Develop Enterprise Content Management Systems and Mobile Applications for Health Projects.
Where to send your application
Applications are submitted online via www.westerncape.gov.za/health-jobs (click “online applications”).
Enquiries
Mr J Maharaj, email: Jashmeer.Maharaj@westerncape.gov.za
Note
No payment of any kind is required when applying for this post.
Taken from Public Service Vacancy Circular 22 of 2026, published by the Department of Public Service and Administration on 26 June 2026. Open the PDF to check this post against the original. Last checked 9 September 2026.
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