DEPUTY DIRECTOR: TOURISM COMPLAINTS MANAGEMENT

Department of Tourism

Reference number: DT 55/2026
Salary: R1 101 468 per annum (Level 12), (all-inclusive remuneration package consisting of a basic salary, the State’s contribution to the Government Employees Pension Fund and a flexible portion that may be structured according to the MMS dispensation)
Centre: Pretoria
Province: Gauteng
Closing date: 18 September 2026
Circular: No 32 of 2026

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Requirements

A recognised NQF Level 7 qualification in Public Administration, Tourism Management or relevant qualification. 5 years’ experience in the field of consumer complaints of which 3 years must be at a supervisory level. Legal Background and Management Experience. Knowledge of Tourism, legislations and authorities pertaining to consumer complaints, labour and financial legislation, stakeholders and intergovernmental relations, understanding of government policies. Skills: Strategy development and analysis, Research, Project implementation evaluation and reporting, inter-governmental relations, coordination, change management, communication, client orientation, people management, negotiation. A valid driver’s license (Persons with disabilities that prevent them from driving will still be considered).

Duties

In order to develop and implement a well-managed tourism complaints management system for mediation of tourism complaints, the successful candidate will be responsible for: Management of the mediation of tourism complaints. Establish and maintain a mechanism to receive and document all tourism complaints and referrals. Establish and maintain a working modus operandi with relevant authorities and codes of practices. Compile and generate quarterly tourism complaints reports highlighting statistical trends and patterns. Coordinate all policy matters pertaining to tourism complaints in collaboration with Legal Services where relevant and monitor the outcomes. Identify government interventions, norms and standards, guidelines, codes of practice, international best practice and regulations for consideration and implementation. Co-ordinate and monitor complaints outcomes. Accreditation of schemes or arrangements to resolve tourism complaints. Project and People Management.

Where to send your application

Email Application: Recruitment5526@tourism.gov.za

Enquiries

Mr T Koena Tel No: (012) 444 6154

Note

EE Requirements: Coloured Male and White Male candidates as well as Youth and People with Disabilities are encouraged to apply.

Taken from Public Service Vacancy Circular 32 of 2026, published by the Department of Public Service and Administration on 4 September 2026. Open the PDF to check this post against the original. Last checked 9 September 2026.

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