INBOUND AGENTS

Department of Employment and Labour

Reference number: HR 5/1/2/3/28
Salary: R280 278 per annum
Centre: Compensation Fund, Pretoria
Province: Gauteng
Closing date: 18 September 2026
Circular: No 32 of 2026

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Requirements

Grade 12 Certificate. (NQF Level 4). No experience required. Knowledge: Knowledge of relevant Regulations, Law and Legislation (PFMA, COIDA, POPIA, Promotion of access of Information Access, Public Service Act, Labour Relation Act, National Treasury Regulations). Digital Acumen/Call Centre Functionalities. Call Management. Query Management. Stakeholder Development and Management. Compensation Fund, policies, procedures, processes. Contact Centre vision and objectives. Contact Centre Performance requirements. Customer services (Batho Pele Principles). Customer Care Processes and Procedures. Legislative Requirements: None. Skills: Data Collection/Capturing. Call Management. Active listening. Critical and innovative Thinking. Quality Assurance. Service Delivery Innovation.

Duties

Attend to customer queries for Inbound services. Register and capture COID claims on the operational system. Perform continuous process improvements.

Where to send your application

Direct Your Applications to: Jobs-CF16@labour.gov.za FOR ATTENTION : Sub-directorate: Human Resources Planning Practices and Administration

Enquiries

Ms W Semahla, Cell: 064 965 8737

Note

Priority will be given to Persons with disability, Indians and Whites

Taken from Public Service Vacancy Circular 32 of 2026, published by the Department of Public Service and Administration on 4 September 2026. Open the PDF to check this post against the original. Last checked 10 September 2026.

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