LIAISON OFFICER (QUALITY ASSURANCE)

Department of Health

Chief Directorate: Rural Health Services

Salary: R338 106 per annum
Centre: George Regional Hospital
Province: Western Cape
Closing date: 5 October 2026
Circular: No 34 of 2026

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Requirements

Minimum educational qualification: An appropriate national diploma (NQF 6) or equivalent in Public Relations Management or Public Administration or Communications with competencies that focus on the Key Performance Areas (KRA’s) of the post. Experience: Appropriate experience in interpersonal communication in a health- or social service setting. Experience in development, coordination and implementation of quality improvement plans/ initiatives/ activities to support better outcomes. Appropriate practical application of MS Office (Word, Excel, PowerPoint and Outlook) in work activities. Inherent requirements of the job: A valid driver’s license (Code B/EB) and willingness to conduct outreach and engagement with communities, patients, families and ecosystem health partners. Willingness to work overtime and flexible hours when operationally required. Competencies (knowledge/skills): Ability to independently plan, organise and coordinate consumer quality and patient experience services, including problem-solving, analysis, decision-making and quality improvement initiatives. Excellent interpersonal, communication and conflict management skills to effectively engage with patients, staff and stakeholders, and support quality assurance objectives through effective communication practices. Ability to analyse data, identify trends, and develop, implement and monitor related quality improvement plans and interventions. Excellent administrative, organisational and report-writing skills, including survey and feedback management, supported by proficient computer literacy in MS Office (Word, Excel, PowerPoint and Outlook) for data management, reporting and information coordination.

Duties

Coordinate and maintain Client Quality: Complaints, Compliments and Suggestions function of the facility. Coordinate and maintain a Real-Time Patient Engagement process and the prevention and mitigation of risks. Coordinate Patient Experience and Related Surveys and feedback processes. Support Information coordination functions. Perform Front Line Duties and Relief Support. Provide effective line management, supervision and people management of staff reporting to the Liaison Officer.

Where to send your application

Applications are submitted online via www.westerncape.gov.za/health-jobs (click “online applications”).

Enquiries

Ms M Cillie Tel No: (044) 802-4498

Note

No payment of any kind is required when applying for this post.

Taken from Public Service Vacancy Circular 34 of 2026, published by the Department of Public Service and Administration on 18 September 2026. Open the PDF to check this post against the original. Last checked 18 September 2026.

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