This vacancy has closed. It closed on 28 August 2026 and is kept here for reference only.
SENIOR EMERGENCY CONTROL CENTRE AGENT (DISPATCHER)
Department of Health
Chief Directorate: Emergency and Clinical Support Services
- Salary
- R280 278 per annum
- Centre
- Emergency Communication Centre, Metropole and Rural
- Province
- Western Cape
- Closing date
- 28 August 2026
- Circular
- No 29 of 2026
Requirements
Minimum educational qualification: Senior certificate (Grade 12 or equivalent). Experience: Appropriate Emergency/ Medical Call-Centre experience. Inherent requirement of the job: Ability to work shifts as per roster. Competencies (knowledge/skills): Basic knowledge of the topographical layout of the Western Cape. Good listening, work organization and prioritization skills. Computer literacy (MS office).
Duties
Accurately record information in order to ensure data integrity and subsequent appropriate management intervention. Alert supervisors to recurrent incidents, as well as exceptional incidents of a critical life threatening in nature, particularly in the mass casualty context. Mobilise vehicle resources, control the deployment of resources and react to delays in the individual status of the deployed vehicles. Training and supervision of Emergency Communications students during their elective. Implement any instructions as per the identified medical dispatch protocol reference system (MDPRS). Manage Major Incidents according to plan Delta and MIMMS, and mobilize other emergency services incl. Traffic, Fire SAPS and Disaster Management when required. Manage caller anxiety and stress and provide life-saving telephonic interventions.
Where to send your application
Applications are submitted online via www.westerncape.gov.za/health-jobs (click “online applications”).
Enquiries
Ms P Masitho Tel No: (021) 932-1966 (Metropole) Ms B Dees Tel No: (023) 346-6032 (Cape Winelands/Overberg) Ms M Arries Tel No: (044) 805-5070 (Garden Route/Central Karoo) Mr A Titus Tel No: (022) 433- 8700 (West Coast)
Note
No payment of any kind is required when applying for this post.
Taken from Public Service Vacancy Circular 29 of 2026, published by the Department of Public Service and Administration on 14 August 2026. Open the PDF to check this post against the original. Last checked 9 September 2026.
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