SUPERVISOR: COID CLIENT SERVICES

Department of Employment and Labour

Reference number: HR4/4/07/13
Salary: R413 001 per annum (Level 08)
Centre: Rustenburg Labour Centre
Province: North West
Closing date: 11 September 2026
Circular: No 31 of 2026

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Requirements

Undergraduate qualification (NQF level 6) as recognised by SAQA in Customer Services / Management / Customer Relations / Contact Centre Management / Office Administration Management / Communication/ Marketing. Two (2) years’ functional experience in Customer care/ Client Service environment. Knowledge: Relevant regulations, laws and legislation, Public Service Act, Public Service Regulation, Compensation Fund business strategies and goals, Compensation Fund value chain, Directorate goal and performance requirements, PFMA and Treasury Regulations, Customer Service (Batho Pele Principles), Occupational Health and Safety Act (OHS), Promotion of Access to Information Act, The Constitution of RSA. Skills: Coaching and Mentoring, Conflict Management, Critical and Innovation Thinking, Inspire Commitment, People Management, Performance and oversight, Programme/ Project Management, Quality Assurance, Service Delivery Innovation, Stakeholder Development & Relations.

Duties

Monitor and oversee the help desk at the first port of entry within the COID service. Facilitate customer-driven quality workflow processes. Coordinate and ensure quality resolution of queries. Attend to all queries regarding legislation and follow up on pending queries. Supervision of staff.

Where to send your application

Email: Jobs-NW6@labour.gov.za

Enquiries

Ms N Litheko Tel No: (018) 387 8195

Note

EE target- Priority will be given to Indian Male, Indian Female, White Male.

Taken from Public Service Vacancy Circular 31 of 2026, published by the Department of Public Service and Administration on 28 August 2026. Open the PDF to check this post against the original. Last checked 10 September 2026.

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