ADMINISTRATION CLERK: SUPPORT

Requirements

Minimum educational qualification: Senior Certificate (or equivalent). Competencies (knowledge/skills): Knowledge of Public Service administrative procedures and office management. Knowledge of patient administration, referral pathways and medico-legal documentation. Knowledge of records management and confidentiality principles. Excellent organizational, planning and time management skills. Excellent written and verbal communication skills, including minute-taking. Computer literacy in Microsoft Word, Excel, PowerPoint and Teams. Ability to work independently and under pressure while managing multiple priorities. Ability to work accurately with attention to detail. Good interpersonal, customer service and problem-solving skills. Maintain strict confidentiality and professionalism. Knowledge of Public Health Systems Programmes (HealthNet, Clinicom, CAReS, PHCIS) or similar health information systems.

Duties

Provide comprehensive secretarial and executive support to Family Physicians and the multidisciplinary medical team. Coordinate diaries, meetings, leave administration, HR documentation and office administration. Provide clinical administrative support, including patient bookings, referrals, medico-legal documentation, HealthNet coordination and communication with patients and families. Oversee office communication processes, including telephone systems, call routing, message management and escalation of urgent matters. Coordinate operational administrative functions, including access control, overnight-room oversight, office supplies, quality improvement projects and general management support. Supervise, orientate and mentor Medical Secretary interns, including task allocation, performance feedback and completion of training documentation. Maintain accurate records and ensure confidentiality of all administrative and clinical information.

Where to send your application

Applications are submitted online via www.westerncape.gov.za/health-jobs (click “online applications”).

Enquiries

Dr. L B Eksteen Tel No: (021) 808-6135

Note

No payment of any kind is required when applying for this post. It should be noted that advertised posts are linked to the Institution/ Facility that forms part of the Ecosystem Service platform. Upon appointment, incumbents will be expected to render clinical services across institutions in the Ecosystem, as needed to sustain health service delivery.

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