This vacancy has closed. It closed on 17 July 2026 and is kept here for reference only.
ASSISTANT DIRECTOR: CALL CENTRE
Department of Employment and Labour
- Reference number
- HR4/4/3/2ASDCC/UIF
- Salary
- R487 197 per annum
- Centre
- Unemployment Insurance Fund, Pretoria
- Province
- Gauteng
- Closing date
- 17 July 2026
- Circular
- No 23 of 2026
Requirements
Three (3) year relevant tertiary qualification in Contact Centre Management / Public Management / Business Administration / Business Management / Financial Management / Management/ Administration Management / Public Administration. Two (2) years functional experience in Call Centre. Two (2) years supervisory experience in Call Centre. Knowledge: Public Finance Management Act (PFMA). Public Service Regulations (PSR). Public Service Act (PSA). Labour Relations Act (LRA). Employment Equity Act (EEA) Basic Conditions of Employment Act (BCEA). Unemployment Insurance Act (UIA). Unemployment Insurance Contributions Act (UICA). Skills: Communication. People Management. Listening. Computer Literacy. Time Management. Analytical. Numeracy. Interpersonal. Planning and Organizing. Diversity Management.
Duties
Facilitate the handling of incoming calls and enquiries. Review call centre policies and procedures and manage implementation thereof. Co-ordinate helpdesk service. Manage resources (Human, Finance, Equipment / Assets) within the Sub-Directorate.
Where to send your application
email: Jobs-UIF3@labour.gov.za
Enquiries
Ms ZW Chauke Tel No: (012) 337 1886
Note
EE targets- Priority will be given to White Males, Females and Persons with disabilities are encouraged to apply.
Taken from Public Service Vacancy Circular 23 of 2026, published by the Department of Public Service and Administration on 3 July 2026. Open the PDF to check this post against the original. Last checked 9 September 2026.
This post is free to apply for. Nobody may charge you an application, registration or "background check" fee for a government job, and there is no register to join. If someone is asking for money, check them here first.