CALL CENTRE AGENT

Department of Correctional Services

Directorate: Marketing and Promotions

Reference number: HO 2026/11/102
Salary: R237 453 per annum
Centre: National Head Office
Province: Free State
Closing date: 9 November 2026
Circular: No 38 of 2026

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Requirements

Grade 12 (Matric). Post-school Certificate/Diploma in customer service/administration will an added advantage. No Experience required. Experience in a Call Centre environment will be an added advantage. Computer literate. Competencies And Attributes: Proficient with CRM (e.g., MS Dynamics, Salesforce, or prescribed system), MS Office (Outlook, Excel, Word). Knowledge of call handling platforms (ACD/IVR/softphone), ticketing workflows, and knowledge base use. Understanding of POPIA and information security basics. Reporting procedures. Administration procedures relating to the specific work environment including norms and standards. Customer- centric, empathetic communication, active listening. Problem-solving and sound judgment. Attention to detail and accuracy. Resilience, stress tolerance, and time management. Team collaboration and accountability. Written communication for Notes, memos, letters and reports.

Duties

Handle enquiries and client service to deliver professional, courteous and accurate responses through all channels. Resolve enquiries at first point of contact wherever possible. Capture all enquiries comprehensively and accurately on the prescribed Customer Relations Management (CRM)system. Escalate complex matters promptly to relevant branches/units with clear documentation. Maintain accurate records and support reporting and audit requirements. Safeguard personal information and sensitive data. Management of assets.

Where to send your application

should be submitted online at https://careers.dcs.gov.za/ Emailed, post or hand delivered applications will not be considered.

Enquiries

National Head Office: Ms NS Khumalo Tel No: (012) 307 2174 or Ms TP Ngobeni Tel No: (012) 305 8589.

Note

Appointment under the Public Service Act.

Taken from Public Service Vacancy Circular 38 of 2026, published by the Department of Public Service and Administration on 23 October 2026. Open the PDF to check this post against the original. Last checked 25 October 2026.