HELP DESK SUPPORT TECHNICIAN

Department of Correctional Services

Directorate: IT Infrastructure and Telephony

Reference number: HO 2026/11/79
Salary: R338 106 per annum
Centre: National Head Office
Closing date: 9 November 2026
Circular: No 38 of 2026

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Requirements

Recognized degree or national diploma in Computer Science/Information Technology or equivalent qualification. (A+, N+) and 1-2 years’ experience in ICT helpdesk and ITIL certification. Valid driver’s licence.. Competencies And Attributes: Knowledge of multiple technical disciples (workstation connectivity, applicable software, and troubleshooting techniques). Good customer relations. Desktop hardware and software knowledge. Knowledge of desktop fault diagnosis and rectification. Telephone etiquette. Ability to work in a team. Typing, analytical, problem solving and good communication skills.

Duties

Provide first line support. Provide first level telephone support to the end-user community on hardware, software and network-related problems. Liaise with clients and external vendors on logged calls. Log calls with external vendors as per service level agreement and track the resolution of the incident. Classify level, priority and nature of incident/problem. Escalate incidents and problems in the help desk system to other support areas. Track activities related to the resolution of the incident/problem. Administration of logged calls. Enhance technical analysis in terms of software/hardware trouble-shooting and problem-solving. Provide advice regarding the set-up, configuration and usage of computers.

Where to send your application

should be submitted online at https://careers.dcs.gov.za/ Emailed, post or hand delivered applications will not be considered.

Enquiries

National Head Office: Ms NS Khumalo Tel No: (012) 307 2174 or Ms TP Ngobeni Tel No: (012) 305 8589.

Note

Appointment under the Public Service Act.

Taken from Public Service Vacancy Circular 38 of 2026, published by the Department of Public Service and Administration on 23 October 2026. Open the PDF to check this post against the original. Last checked 24 October 2026.