SUPERVISOR: CLIENT SERVICES

Department of Employment and Labour

Reference number: HR4/4/06/08
Salary: R413 001 per annum
Centre: Labour Centre: Durban
Province: KwaZulu-Natal
Closing date: 31 July 2026
Circular: No 25 of 2026

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Requirements

Undergraduate qualification (NQF Level 6) as recognised by SAQA in Customer Services / Management / Customer Relations / Contact Centre Management / Office Administration Management / Communication / Marketing. Two (2) years functional experience in customer care/client services environment. Knowledge: Relevant regulations, laws and legislations. Public Service Act. Public Service Regulation. Compensation Fund business strategies and goals. Compensation Fund value chain. Directorate goals and performance requirement. PFMA and Treasury Regulations. Customer Service (Batho Pele Principles). Occupational Health and Safety Act (OHS). Promotion of Access to Information Act. The Constitution of RSA. Skills: Coaching and Mentoring. Conflict Management. Critical and Innovative thinking. Inspire Commitment. People Management. Performance oversight. Programme/Project Management. Quality Assurance. Service Delivery Innovation. Stakeholder Development and Relations.

Duties

Monitor and oversee the help desk at the first port of entry within the COID service. Facilitate customer driven quality workflow processes. Coordinate and ensure quality resolution of queries. Attend all queries regarding legislations and follow up on pending queries. Supervision of staff.

Where to send your application

Deputy Director: Durban Labour Centre, PO Box 10074, Marine Parade, 4056 Or hand deliver at Govt Buildings, Masonic Grove, Durban, 4001. For Durban Labour Centre Online Application: Jobs-KZN7@labour.gov.za

Enquiries

Mr SA Mchunu Tel No: (031) 336 1692 (Durban)

Note

EE Target: Priority will be given to Africa Males, Coloured Males, Coloured Females, Indian Males, Indian Females, White Males and White Females.

Taken from Public Service Vacancy Circular 25 of 2026, published by the Department of Public Service and Administration on 17 July 2026. Open the PDF to check this post against the original. Last checked 30 July 2026.

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