SUPERVISOR: INBOUND

Department of Employment and Labour

Reference number: HR5/1/2/3/27
Salary: R413 001 per annum
Centre: Compensation Fund, Pretoria
Province: Gauteng
Closing date: 18 September 2026
Circular: No 32 of 2026

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Requirements

An Undergraduate qualification (NQF Level 6) as recognized by SAQA in Communications / Marketing Management / Business Administration / Management / Public Management / Administration / Contact Centre Management / Administrative Management. 2 years’ functional experience in customer care environment. Knowledge: Knowledge of relevant Regulations, Law and Legislation (PFMA, COIDA, POPIA, Promotion of access of Information Access, Public Service Act, Labour Relation Act, National Treasury Regulations). Digital Acumen/Call Centre Functionalities. Call Management. Query Management. Stakeholder Development and Management. Compensation Fund, policies, procedures, processes. Contact Centre vision and objectives. Contact Centre performance requirements. Customer service (Batho Pele Principles). Customer Care Processes and Procedures. Legislative Requirements: Public Service Regulation. Skills: Call management. Data Collection/Capturing. Coaching and Mentoring. Critical and Innovative Thinking. Direction Setting. Performance and oversight. Programme / Project Management. Quality Assurance. Knowledge Management. Risk Management. Service Delivery Innovation. Stakeholder Development & Relations.

Duties

Facilitate customer driven quality workflow processes for inbound services. Coordinate and ensure quality resolution of queries for inbound. Attend to all COID services queries and provide feedback. Supervise staff in the unit.

Where to send your application

Direct Your Applications to: Jobs-CF15@labour.gov.za FOR ATTENTION : Sub-directorate: Human Resources Planning Practices and Administration

Enquiries

Mr K Shaku Cell: 064 966 0224

Note

Priority will be given to Persons with disability, Indians and Whites.

Taken from Public Service Vacancy Circular 32 of 2026, published by the Department of Public Service and Administration on 4 September 2026. Open the PDF to check this post against the original. Last checked 9 September 2026.

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